Sunday

May 19

129% increase in Duane Reade’s profits in their first quarter.

Reinventing retail businesses through the reinvention of business strategy.

Read More
Collaborating to engage, align and re-energize your entire organization.

Read More
Eight leaders - one purpose.

Read More
Accelerating value creation by completely reinventing the customer experience.

Read More

Our Reinventions

M & A magazine called it the “Deal of the Year” when Duane Reade sold to rival Walgreens for $1.1 billion, including debt

What We Do

Jackman is a creative management consulting and activation company focused on retail reinvention.

Joe Jackman speaks about the changing role of private brands.

Play Media

Careers

Attention, retail reinventionists! Jackman is growing, and we’re looking for talent across a spectrum of disciplines.

Job Listing

Our Story

The Jackman story began when we asked ourselves two simple questions: “Why are business strategy and creative strategy done separately?” and “If brought together, would more powerful strategic action and accelerated value creation be the result?”

The answers have inspired us to pioneer a process that is literally reinventing the way business strategy is created, and the way organizations are reinvigorated.

We work collaboratively with CEOs and their leadership teams through a rigorous process of balancing “facts and feelings”—customer and market data with creative insight and intuition—to define and articulate brand vision and strategy.

We then partner their resources with ours—an unprecedented mix of talent, including creative directors and management consultants, researchers and marketers, writers and customer-experience designers, analysts and activation managers—to activate all customer-facing touch points.

But what truly sets Jackman apart is our ability to assist leadership in rallying their organizations to embrace a new vision and way forward, and to inspire the zeal and confidence necessary to commit to the vision’s successful realization.

This is reinventing retail by reinventing strategy. Not an ivory-tower consultancy issuing recommendations rooted only in rationality, but an integrated partner helping leaders inspire and align their organizations, and then making the journey, side by side, throughout successful implementation.

“One good idea can change a retailer from laggard to leader.”
- Bill Durnan

Generate momentum. Realize results.

What We Do

We are retail “reinventionists”—partners in helping companies become the most powerful versions of themselves. Together, we establish a rigorous fact foundation, answer core strategic questions, identify growth opportunities, and then define the way to a stronger brand and company.

It sounds simple enough. But we know that creating stronger customer-facing value propositions and customer experiences across touch points is complex.

That’s why we combine five normally discrete areas of expertise—Research and Insights, Management Consulting, Marketing and Brand Strategy, Creative Design, and Activation—into an integrated offering that is infinitely more efficient and simpler to manage than dealing with multiple advisors with often competing methodologies.

Jackman has, under one roof, the purpose-built process, skills, experience and culture to collaboratively define and align “all” customer-facing elements.

We also put “skin in the game.” As committed partners, we invest a portion of our fees as equity in the outcome. Our success is tied to the value we help to create and is aligned to the success of leadership and other stakeholders.

Why business owners and CEOs hire Jackman:
• certainty of outcome and speed to value creation
• diversity of talent and depth of experience across categories
• proven process and partnership model
• collaborative culture

Print Fact Sheet

Focused, highly differentiated brands capture the imagination of consumers.

“If you don’t like change, you’ll like irrelevance even less.”
- General Eric Shinseki

Who We Are

Joe JackmanChief Executive Officer

A strategic and creative advisor to leading retailers, Joe’s reinvention career spans three decades and many categories—from food to fashion to financial services—including some of the most well-known enterprises in North America. Joe has collaborated with leadership teams to better articulate their visions and bring them to life across all touch points: brand image, physical store environments, online/digital platforms, private brand programs, advertising and, most importantly, within the hearts and minds of employees.
Print Bio
Ana DixonEVP, Finance & Administration

Skilled at developing operational infrastructures, compensation agreements and financial processes for major creative firms, Ana knows the business side of creativity. Having held senior finance positions with Rogers Communications, Envoy Communications, BBDO, Longwoods Research, Grip Limited and GJP Advertising—and given her experience as a qualified yoga teacher—she imparts a Zen-like spirit of calm that permeates Jackman culture.
Print Bio
Bill DurnanEVP, Creative

An honoured member of Canada’s Marketing Hall of Legends, Bill is a renaissance man in the advertising business: from Account Manager to Copywriter to Creative Director to President to Chief Strategic Counsel, his approach to marketing puzzles always brings a valuable—and often unexpected—perspective. He believes that strategies need to be more creative, and creative more strategic. He insists that communication platforms should not only engage targeted consumers, but also act as a nucleus to seed a company’s internal culture.
Print Bio
David MooreAdvisory Board Chairman

David provides strategic counsel to our senior management team. He has built brands on a regional, national and global level over a 25-year career at Leo Burnett Worldwide. Fluent in both English and Spanish, he has worked with Procter & Gamble, Coca-Cola, Kellogg’s, United Airlines, Visa, Samsung and Bell, and has served as a Principal and Director of Aeroguard Group, a $100-million security-screening company.
Print Bio
Paul ClarkEVP, Brand Activation

A senior marketing executive with 30 years’ experience in industry-leading organizations across Canada and the US, Paul has built brands for retail, consumer packaged goods, entertainment and media. He was formerly SVP Marketing at Loblaw Companies and leader of reinvention-marketing activation at Duane Reade in New York, has led several other Jackman engagements, and is responsible for marketing outsourcing. Paul focuses on creating the internal conditions that are necessary to successfully accelerate change and create momentum.
Print Bio
David SafferEVP, Research & Insights

A natural-born shopper and a seasoned strategy consultant specializing in retail and customer experience, David’s inquisitive mind uncovers the insights and nuances hidden in data that help to shape successful strategy and drive improved positioning and performance. His career has spanned research and polling (Decima), retail advertising (Saffer Advertising), strategy consulting (Secor, Diesel>ThinkTank), and customer-experience management (Saffer Consulting). David brings a deep understanding of consumer trends and behaviour to each of our engagements.
Print Bio
Tracy FellowsEVP, Reinvention

Tracy’s 20-plus years in marketing, advertising and brand leadership, at companies such as Canadian Tire, Holt Renfrew, Sobeys and Revlon, include substantial experience in brand transformation. This is the foundation on which she leads the end-to-end reinvention practice at Jackman, applying her rigour in process, her focus on establishing clear links between strategies and operating plans, and her tenacity in ensuring timely deliverables and accountability, to ensure successful outcomes.
Print Bio
Nadir HirjiEVP, Management Consulting

Nadir’s business-consultancy expertise includes specialization in customer-centric transformation, along with corporate and business-unit strategy, business-model redefinition and optimization, product launch, and change management and adoption. Prior to joining Jackman, he was a Partner at Accenture, head of Capgemini’s Strategy and Transformation practice in Canada, and a consultant with Razorfish. With a Bachelor of Science and a Ph.D. in Medical Science, Nadir brings the facts to bear in our collaborative process.
Print Bio

Our Reinventions

Convenience

Apparel

Grocery

Entertainment

Food Service

Drugstore

Car Rental

The organization ultimately reinvented its category, delivering a compelling, differentiated value proposition within 24 months, while hitting EBITDA targets in the midst of a recession.

Duane Reade, a private equity-owned regional convenience/drug chain, was financially underwater, with low customer satisfaction and an undifferentiated offering. Together with Jackman, the organization ultimately reinvented its category, delivering a compelling, differentiated value proposition within 24 months, while hitting EBITDA targets in the midst of a recession. A testament to these results, the chain was acquired at a significantly higher earnings multiple.

Momentum was ignited, helping to drive sales back to flat and then, ultimately, to double-digit increases.

After 14 consecutive quarters of declining same-store sales, a North American chain of apparel stores hired Jackman to assist with an end-to-end revitalization. Through our unique process, leadership was aligned to a new vision, and a new customer strategy was put in place. Within 12 months, the chain was relaunching, with changes to store design, hiring and training practices, merchandise focus, digital interaction, advertising and promotion. Momentum was ignited, helping to drive sales back to flat and then, ultimately, to double-digit increases.

80% of the chain converted to the new name and format within two years.

A publicly traded grocer was a laggard (i.e., third place) in its category and on a downward trajectory. Jackman was hired by the executive team to help create and activate a category-redefining strategy. The resulting new store format, under a new brand name and image, has reinvented the discount-food offering and customer experience, and the chain is now growing its share and performing across all key metrics. What’s more, with early Jackman activation support, 80% of the chain converted to the new name and format within two years.

With a tired offering and customer experience—attacked on all fronts—the organization needed a clear customer focus and strategy for differentiation to generate momentum and a stronger return on investment.

A national chain of destination entertainment venues was recently purchased by private equity, who saw beyond the flat sales to growth potential. With a tired offering and customer experience—attacked on all fronts by restaurants, movie theatres, event venues and digital entertainment—the organization needed a clear customer focus and strategy for differentiation to generate momentum and a stronger return on investment. Jackman was engaged to help drive the reinvention that is now underway.

Early momentum has been ignited within the organization in a short period of time, and there is already strong employee and customer engagement.

A private equity-owned restaurant food distributor embarked on a bold course to change the competitive dynamics of its category. Jackman was hired by leadership to assist with the development and implementation of strategy, and to shape all customer-facing dimensions of the reinvented brand. Early momentum has been ignited within the organization in a short period of time, and there is already strong employee and customer engagement. The brand image has been completely re-imagined and reset, and a number of game-changing initiatives are driving momentum in a powerful way.

Work is well underway to engineer an end-to-end reinvention of the brand proposition and customer experience.

A leading chain of drugstores continues to perform, but lacks consumer-perceived differentiation against category rivals and mass competitors. Looking to take the company to the next level, management hired Jackman to help define a new vision and differentiate itself to ensure that it remains relevant and dominant. Work is well underway to engineer an end-to-end reinvention of the brand proposition and customer experience.

Through collaboration with the leadership team, a clear and compelling brand vision has been articulated and strategic actions have been defined.

A global car-rental agency hired Jackman to assist with reasserting its market leadership and creating meaningful differentiation in an increasingly commoditized category. Through collaboration with the leadership team, a clear and compelling brand vision has been articulated, strategic actions have been defined, and execution has begun across customer-facing elements.

Careers

The Jackman culture is the product of an exciting mix of disciplines and the individual talents and backgrounds of those who work here. We are outcome focused, and we live a culture of collaboration, collegiality and excellence.
Our work environment is energized and highly stimulating. The intersection of challenging engagements and mix of disciplines provides ample opportunity to learn and grow.

“We are in uncharted waters as the only ‘retail reinvention consulting’ company out there. I work on exciting engagements, but also I help to build the company itself.”

—Laura Manes
Consultant
“Jackman is the only place that collaborates to create strategy and manifest it as the end-customer experience.”

—Bill Durnan
EVP, Creative
“Challenging engagements spur my intellectual curiosity. Makes me believe in the butterfly effect – insight that comes from my work accelerates transformation.”

—Alex Zhang
Analyst
“Our work does not end with a presentation. It ends with a customer loving a Company.”

—Paul Reid
Consultant
“Other places are focused on delivering projects. We are obsessed with achieving outcomes.”

—Tracy Fellows
EVP, Reinvention
“The way we strategize and immediately activate, you can see the customer experience improve very quickly as a direct result of your efforts.”

—Stephen Katz
Digital Experience Lead
“All these capabilities and normally independent skills working together in one unified approach – it’s magical!”

—Nadir Hirji
EVP, Management Consulting
“Working at Jackman means eating lunch comfortably at the same table with senior management, and actively partaking in discussions to transform national and global brands.”

—Kaleena Ly
Communication Designer
“The diversity of our team is extraordinary. I’m learning more now than ever before in my career.”

—Joe Jackman
CEO

We are currently seeking talent and experience for the following roles:

Are you a designer with a passion for retail? Do you want to work in a collaborative team environment with the opportunity to contribute to significant retail reinventions? Jackman is looking for an Environmental Designer to join our Creative team. If you want to showcase your talent in a unique, inspirational company, Jackman may be for you!

Reporting to the Senior Store Designer and working collaboratively with the other Creative team members you will be responsible for providing environmental creative that results in the balance of brand design input with the practicalities of store design applications. This position is a combination of creative and environmental design. The Store Designer plays a primary role in providing timely creative and integrated retail solutions as part of collaborative team.

Key Objectives

Draws upon and effectively collaborates with internal resources to provide the highest quality strategic design advice enabling the highest level of professionalism and excellence
Continuous improvement and development of processes with the team network
The proper and timely execution of all project design tasks and requirements

Role & Responsibilities

Responsible for collaborating on key design direction of projects from the beginning of the strategic assessment phase through the successful implementation of the concept – either in part or whole, dependent on team structure for specific projects
All aspects of the design process including conceptual sketches, three dimensional design conceptualizing exterior and interior concepts, two dimensional design including planning, detailed production drawings, finishes and specifications.
Project documentation including drawings, client liaison and correspondence as required, maintaining project critical path, co-ordination with studio staff
Review work in progress and final presentations with 3-D Senior Designer, Creative Director and/or SVP of Creative
Liaison directly with other engagement consultants (Architects, Engineers, contractors, suppliers, manufacturers, etc.) throughout the life of the project
Comprehension of the design brief including market review, competitive analysis and all aspects of the strategic design requirements

Required Education, Professional Skills & Experience

Minimum two to five years’ experience in related industry, retail preferred
Interior design or architectural degree required with a strong retail design background
Degree in Business, design management, industrial design will be considered an asset
Knowledge of current retail trends
In-depth and broad knowledge of construction practices and design implementation
Computer literate and fluent in current & relevant Mac-Based and/or PC systems including 3D (Sketchup) software
Proficiency in relevant administrative software: Microsoft Windows XP + Microsoft Office: Outlook, Excel, PowerPoint and Word

Personal Skills

Highly decisive and motivated with strong problem solving skills
A through understanding of business practices, design and the construction process
A personality and versatility to function productively in an intense, dynamic, creative environment
Strong interpersonal skills, an ability to deal effectively with people at all levels of responsibility, a team builder and participant.
Collaborative team player with the ability to direct other team members
An attention to detail that ensures clarity and thoroughness
Excellent organizational and time-management skills
Superior design, written and verbal communications skills
Manage several projects simultaneously

Company Description

Located in downtown Toronto in the heart of the creative district, Jackman is a creative management consulting firm specializing in retail reinventions. Rooted in consumer insight, strategic creativity and measurement, our work shapes all consumer-facing facets of the retail experience: image, store design, merchandising, marketing, customer service and underlying strategic positioning. Our clients include Fortune 100 and ROB 100 companies.

If you’re applying for this position, please include "Job Application: Store Designer" in your subject line. Please submit your resume and cover to: careers@jackmanreinvents.com

You LOVE RETAIL. The speed. The complexity. The consumer.

We need dynamic, sharp, super-brilliant thinkers who can pivot data in their sleep, break down financials like magic and demonstrate why an organization should invest $50Million in new capital for your idea.

You gel well with a team and move mountains on your own. You think creatively and act strategically. You are the best at what you do and now you can prove it. Jackman is looking for a Principal Management Consultant to join our team. If you want to showcase your talent in a unique, inspirational company, Jackman is for you!

Reporting to the Executive Vice President of Consulting, the Principal Management Consultant, is responsible for translating the data and developing the facts that help shape the reinvention strategy. The Principal MC manages the analyst and consultant team members and collaborates with other disciplines within Jackman to help drive the ultimate success of the engagement partner and Jackman.

Key Objectives

Help drive reinvention success
Support the Engagement Leader in the development, planning and execution of an effective reinvention
Enable reinvention partners to achieve sustainable and profitable growth
Develop the consulting team resources through effective recruiting, training and coaching
Enhance Jackman key processes by building and driving internal capability development
Build the Jackman business by supporting business development efforts

Role & Responsibilities

Collaborate with Research function to inform customer research design and analysis
Work closely with the Engagement and Creative functions to jointly execute effective reinventions
Help Manage relationships with mid- and senior-level clients and support Engagement Leader relationships with C-suite clients and Board
Be a trusted advisor to senior Jackman leadership and Engagement Partners
Deliver strategic recommendations based on sound analytics, logic and business acumen
Scope, frame and structure analysis to tackle complex business challenges with a data-driven approach
Guide and oversee quantitative analysis to deliver meaningful insights
Build compelling storylines that effectively communicate insights to Engagement Partners and Jackman team
Effectively execute the Jackman Reinvention process with specific emphasis on the Foundation, Brand Strategy and Planning stages
Develop and codify intellectual capital through the capture of case studies, analytic approaches and frameworks
Facilitate key workshop sessions to drive strategy development and engagement partner management alignment
Solicit and listen to feedback from other Jackman team members and disciplines to help balance fact with feelings in developing strategic recommendations
Coach and manage consulting team on analytics, presentation, facilitation and client management skills
Support the SMT on strategic projects to support the Jackman business
Contribute to business development activities including prospecting, proposal development and pitches
Be an active participant and provide insights and feedback across all aspects and phases of the reinvention
Present analytic insights effectively in formal and informal settings
Facilitate engagement partner working sessions
Build consensus and Engagement / Jackman team alignment on path forward
Ensure all reinvention project deliverables are of high quality and serve the Engagement Partner’s financial and strategic interests
Coordinate work streams and prioritize key activities to balance quality of analysis with speed of execution

Required Education, Professional Skills & Experience

7+ years Management Consulting experience from a top-tier firm
Experience managing teams of 3+ consultants on multiple projects
Relevant industry knowledge in retail or other relevant sectors
MBA, or other relevant graduate-level education such as an MFE, PhD, is a strong asset
Retail experience is a plus
Experience in developing and managing senior client relationships

Personal Skills

Structured analytical thinker
Creative problem-solver
Team player, both within consulting function and across functions
Fast-paced worker with an 80/20 approach (focus on big picture and critical path)
Self-motivated and entrepreneurial
Clear and concise communicator – written and verbal
Effective facilitator – both functional and mixed groups
Interest in retail industry

Company Description

Located in downtown Toronto in the heart of the creative district, Jackman is a unique strategy + activation firm specializing in retail reinventions. Rooted in consumer insight, strategic creativity and measurement, our work shapes all consumer-facing facets of the retail experience: image, store design, merchandising, marketing, customer service and underlying strategic positioning. Our clients include Fortune 100 and ROB 100 companies.

If you’re applying for this position, please include "Job Application: Principal Management Consultant" in your subject line. Please submit your resume and cover to: careers@jackmanreinvents.com

Supporting the SVP, Creative Director, Store Design and working collaboratively with the other Design Directors and Vice Presidents in the group, you will be responsible to provide senior level strategic/creative direction that results in newsworthy concept that balances Brand Design input with the practicalities of Store Design applications. This position is a combination of creative direction/environmental design/client relationship/business management and people management. The Creative Director, Store Design’s primary role is to provide superior creative vision and motivation for their team. Their secondary role is to build positive client relationships in partnership with the Engagement Leaders and Team Producers.

Key Objectives

In conjunction with the SVP, Creative Director, Store Design, this role will deliver world class creative concepts that are activated and garner a newsworthy “buzz” in the retail market and the design community. We will measure our success by the press we receive – trade publications, business publications, social media and creative award shows.

Industry leading branded solutions for our clients
Draw upon and effectively collaborate with the internal resources of Jackman to provide the highest quality strategic design advice enabling the highest level of professionalism and excellence
Continuous improvement and development of processes with the team network
Consistently delivers work that meets or exceeds Jackman design principles, client business objectives and internal budget expectations

Role & Responsibilities

Responsible for the key design direction of projects from the beginning of the creative phase through the successful implementation of the concept – either in part or whole, dependent on team structure for specific projects
Responsible for all aspects of the design process including conceptual sketches, three dimensional design conceptualizing exterior and interior concepts, two dimensional design including planning, detailed production drawings, finishes and specifications.
Project documentation including drawings, client liaison and correspondence as required, maintaining project critical path, co-ordination with studio staff
Liaise directly with other engagement consultants (Architects, Engineers, contractors, suppliers, manufacturers, etc.) throughout the life of the project
Consult on the development of marketing, branding, production, and design strategies
Operate both hands-on and directive based on workload and/or project level
Contribute to network of freelance and contract designers
Directly responsible for design work of direct reports
Elevate the quality of the work, ‘pushes the envelope’ – when conditions are right
Directly accountable for quality control of design and production output of their team
Plan, organize, monitor and complete activities according to project priorities/timelines
Review work in progress and final presentations before it is sent to engagement partner with additional written support if necessary
Act as a change agent, supporting the challenges of an ever changing work environment
Interact with other teams to maintain knowledge on other project to ensure the non-duplication of ideas
Be a strong contributor to Jackman culture; exhibit behaviours consistent with Company values and beliefs
Continuous improvement and development of processes within the team network to increase quality, productivity and efficiency
With the support of HR and other Creative Leads, mentor and motivate staff

Required Education, Professional Skills & Experience
Fundamental:

Interior design or architectural degree from a recognized University/College, with significant experience in Retail Design
12+ years related industry experience
Experience with large retail integrated communications
Strong conceptual skills and the ability to convey/express conceptual ideas to others

Required:

In depth understanding of the construction process including budgets, documentation and reporting, process, sub-consultant management and construction techniques
International travel or work experience
Strong presentation skills
Current knowledge of retail trends
Exposure to the retail branding and the design industry
Proficiency in relevant current & relevant creative software: PC AutoCAD, Mac OSX Vectorworks, Adobe Suite, Sketchup
Verify current software
Proficiency in relevant administrative software: Microsoft Windows XP + Microsoft Office: Outlook, Excel, PowerPoint and Word

Personal Skills

Highly decisive and motivated with strong problem solving skills
A thorough understanding of business practices, design and the construction process
A personality and versatility to function productively in an intense, dynamic, creative environment
Strong interpersonal skills, ability to deal effectively with people at all levels of responsibility, a team builder and participant
Team player with the ability to direct other team members
An attention to detail that ensures clarity and thoroughness
Excellent organizational and time-management skills
Superior design, written and verbal communications skills
Effective presentation skills
Manage several projects simultaneously
Calm under pressure and promotes this within the team

Travel Requirements

5 to 15% of total time commitment

Employment Type

Full-time

If you’re applying for this position, please include "Job Application: Creative Director, Store Design" in your subject line. Please submit your resume and cover to: careers@jackmanreinvents.com

As an integral member of the design studio team they will be highly valued for their contribution in helping to present the company’s work in the best possible manner. They are adept at bringing conceptual creative designs to life through compelling visuals, ensuring consistency throughout and are comfortable working under tight timelines. They also have the ability to work in a traditional studio CS environment doing file revisions.

Key Objectives

This unique, hybrid individual will deliver brilliant, dynamic presentations for both screen and print. In a growing company with both creative and analytics-driven professionals they will provide expertise and team support in the creation and editing of PowerPoint presentations as well as Creative Conceptual content: business presentations, meeting presentations, creative presentations, creative studio production support.

Role and Responsibilities

Creating and updating custom Power Point presentations
Converting and enhancing existing presentations that will become key referential slides (used over and again in different presentations / documents) and developing new slides as required.
Standardizing working templates used for regular meetings by creative partners
Managing presentations prior to client delivery reviewing formatting, consistency, and ensuring maximum impact.
Maintaining team tools and library including database of referential slides, templates, brand standards reference and imagery.
Creating and updating creative files to reflect both external and internal feedback

Desired Skills and Experience

Expert knowledge of PowerPoint (both Mac and PC) including: creation of customized templates and ability to hard code XML if necessary, animation, creation of charts and other forms of information graphics as well as other technical aspects of the program
Working knowledge of Adobe CS, with the ability to perform revisions in InDesign, Illustrator and Photoshop
Formal training in graphic design with a specific focus in information graphics or final production art preparation

Company Description

Located in downtown Toronto in the heart of the creative district, Jackman is a unique strategy + activation firm specializing in retail reinventions. Rooted in consumer insight, strategic creativity and measurement, our work shapes all consumer-facing faucets of the retail experience: image, store design, merchandising, marketing, customer service and underlying strategic positioning.

If you’re applying for this position, please include "Job Application: Powerpoint Specialist/Production Specialist" in your subject line. Please submit your resume and cover to: careers@jackmanreinvents.com

Reporting to the VP Creative Production, the Team Producer's role is to collaborate with the Reinvention Leader (RL) and Collaborative Marketing Leader (CML) who work directly with our Retail Engagement Partner. The Team Producer works to define and produce creative deliverables for our Engagement Partners.
Creative deliverables include, but are not limited to the development of conceptual creative of: Brand Graphic Identity, Store, Digital and Marketing Communications

Key Objectives

The Team Producer’s key objective is to manage the process of all creative deliverables from initial brief through to final delivery, on time and on budget.

Role and Responsibilities

Manages projects for the creative team
Through oversight and project management, closely coordinates with engagement teams to ensure consistency and adherence to established processes
Acts as a liaison between Store Design, Construction and Graphic/Creative
Ensures briefs are vetted with Collaborative Marketing Leader, then relayed to studio
Leads process development and improvement within creative function
Works with the Studio Director to ensure successful delivery of all projects
Works collaboratively with the engagement team and creative teams to ensure each project follows the Jackman process
Captures all deliverables for briefed engagement projects and creates work back plans
Ensures sign-offs/approvals, budget development,management & profitability within creative projects and accountabilities in engagements
Creates estimates; collaborates with finance and engagement team as required
Works with HR, and VPs, Creative to recruit and hire any new in-house or external production team members necessary to produce high level, quality work
Communicates ideas clearly and effectively to creative and engagement teams

Desired Skills and Experience

Required Experience

Strong experience in project management and budgeting, with retail experience an asset
Extensive experience with all levels of creative development and production (concept/development, pre-production, production, & post production processes for brand, store and web)
7-10 years account management and creative management experience

Preferred Education, Professional Skills and Experience

Creativity in engaging culture with content/media
Solid management and budgeting experience
Proficient in Mac
B.S. or B.A. degree

Personal Skills

Must be collaborative, with strong interpersonal skills and a creative sensibility
Ability to multitask with excellent organization skills, quick turnaround, and extreme attention to detail
Experienced in delivering projects within tight deadlines and budgetary restrictions
Strong intuition and marketing skills; understands design, messaging, and segmentation to successfully reach diverse target audiences
Willingness to work with and embrace the ideas and direction of others

Travel Requirements

Some may be required based on Engagement Partner Head Office location

If you’re applying for this position, please include "Job Application: Team Producer" in your subject line. Please submit your resume and cover to: careers@jackmanreinvents.com

We are looking for a dynamic, savvy, and versatile individual who embraces all consumer technology and is looking to further their career in Information Technology. This is an entry-level role with excellent opportunities for growth.

You think creatively and act strategically. You must be able to work within and support a cross-platform environment that strongly embraces BYOD culture.

Jackman is looking for an IT Coordinator to join our growing team. If you want to showcase your talent in a unique, inspirational company, Jackman is for you!

Reporting to the Director of Information Technology, the IT Coordinator is responsible for providing front line technical support and executing IT initiatives. Working alongside the Operations and Administrative teams, the IT Coordinator plays a key role in the overall success of the organization by ensuring day-to-day operations are running smoothly and efficiently.

Key Objectives

• Support the Director of Information Technology in executing technology driven initiatives and planning
• Take ownership of all day-to-day technology operations including proactive maintenance, repair, and IT administrative tasks
• Act as the first point of contact for IT vendors and service providers

Role and Responsibilities

• Provide front-line technical support to the organization and it's consultants, vendors, and engagement partners
• Perform scheduled routine maintenance on all network and systems infrastructure
• Oversee all repairs and/or hardware replacement processes
• Provide supplementary A/V and technical support to assist with impactful presentations
• Execute, monitor, metric, and revise all IT lead initiatives
• Manage an asset tracking platform for all company owned resources
• Manage hardware and software asset life cycles including the deployment of new technologies and collaborative software platforms
• Maintain and develop vendor relationships, continuously seek to improve supply chain objectives

Desired Skills and Experience

Required Education, Professional Skills and Experience

• Bachelors degree or professional diploma in a related field (Information Technology, Information Systems, Engineering, Business Administration)
• 1-2 years experience in Support, Help Desk, Network Administration, or other Information Technology disciplines
• Highly proficient in Mac OS X, Windows 7, iOS, and BlackBerry OS platforms including deployment and troubleshooting
• Proficient in network design, architecture and troubleshooting
• Knowledge of Mac OS X Server and Windows Server 2008 R2
• Knowledge of common network platforms including Cisco and SonicWall
• Knowledge of IP Telephony and PBX systems
• Knowledge of Microsoft Exchange an asset
• Experience with cloud-based managed services an asset
• Technical certifications such as ACSP, ACTC, MCP, MCSE, or CCNA an asset

Personal Skills

• Structured analytical thinker
• Creative problem-solver
• Team player, both within support function and across functions
• Ability to work in fast-paced environment
• Ability to multitask and prioritize
• Clear and concise communicator – written and verbal
• Comfortable training one-on-one or in a group setting

Company Description

Located in downtown Toronto, in the heart of the Creative District, Jackman is a creative management consulting firm specializing in retail reinventions. Rooted in consumer insight, strategic creativity and measurement, our work shapes all consumer-facing facets of the retail experience: image, store design, merchandising, marketing, customer service and underlying strategic positioning. Our clients include Fortune 100 and ROB 100 companies.

If you’re applying for this position, please include "Job Application: IT Coordinator" in your subject line. Please submit your resume and cover to: careers@jackmanreinvents.com

This is a full-time position reporting to the EVP Research and Insights. The successful candidate will lead the qualitative research practice and will be responsible for a broad range of primary research activities for select Fortune 100 companies, covering both qualitative and quantitative research. This player-coach will take responsibility for delivering robust and innovative qualitative research and guide scientifically sound and projectable research through A&U and segmentation studies.

Role and Responsibilities

Lead qualitative research practice
Direct complete reinvention research programs for select engagement partners (clients)
Guide large multi-method studies typically including qualitative (ethnographies, focus groups, shop-a-longs) and quantitative (A&U, segmentation, Conjoint)
Lead analysis planning, method selection, questionnaire development, hands-on analysis and report writing
Working with teams- within and across departments, with vendors and engagement partners- to develop strong insights and real-world recommendations
All other duties as assigned

Required Education, Professional Skills and Experience

Exceptional ability to design insight-producing qualitative studies, lead moderating/facilitating, and prepare powerful presentations
8+ years at a leading research or management firm with 70% or more utilization on primary research studies with heavy qualitative component
Strong command of both qualitative and quantitative methods, mathematics and statistics knowledge, trend analysis is an asset
Clear communicator, effective in C-suite, and a strong mentor
Fastidious attention to detail
Proven ability to write questionnaires in English for positioning studies, attitude and usage studies, consumer segmentation and conjoint studies
Proven ability to uncover insights in data for retailers or for consumer packaged goods companies based on original primary quant or qual research
University graduate (MA/MSc, HBA/BComm, PhD) in business, mathematics, statistics, sociology or psychology with strong academic performance
Passion for consumer research, shopping behavior and insights
Experience moderating focus groups
Fluency in a second language and musical ability are assets

If you’re applying for this position, please include "Job Application: Qualitative Research Director" in your subject line. Please submit your resume and cover to: careers@jackmanreinvents.com

Reporting to the Research Director, the research analyst is responsible for a broad range of desk and primary research activities supporting the director and others in reinventions and business development efforts. The analyst is expected to master many different analytic, statistical and interviewing techniques and to contribute to fact-based conclusions; to drawing relevant insights from quantitative and qualitative data; and to supporting team members throughout engagements in a collaborative thoughtful manner.

Key Objectives

Ensure analytical rigor and draw insightful conclusions to support strategic development
Use an 80/20 approach to deliver valuable analytical insights quickly
Effectively communicate insights both verbally and written
Apply critical thinking to perform sound analysis and demonstrate intellectual curiosity
Contribute to Jackman team success by exhibiting flexibility, adaptability and collaboration
Progressively gain independence in managing and conducting quantitative and qualitative research projects including:
• Formulating research problem to be solved from presented business problem
• Selecting appropriate methods and budget management
• Developing detailed sampling plans
• Writing data collection instruments including focus group and shop along agendas; online, telephone or intercept questionnaires
• Basic survey programming and checking
• Data integrity
• Analysis planning, report writing and slide crafting
• Story telling / narrative
• Presentation skills
• Engagement team and engagement partner relationship development

Role & Responsibilities

Manage and synthesis various types of data for strategic development input and storyboarding
Statistical, trend analyses. positioning and consumer insight and interpretation
Primary and secondary customer, industry and trend research
Collaborate with others in research & analytics, creative and engagement teams
Onboard and mentor junior team

Required Education, Professional Skills & Experience

University graduate (MA/MSc, HBA/BComm) in business, mathematics, statistics, sociology or psychology with strong academic performance
Proficient in Excel and PowerPoint, experience with statistical programs are an asset
Internship in a relevant field is an asset

Personal Skills

Intellectual curiosity and a demonstrated team player
Quantitative and qualitative sensibility
Detail oriented and motivated work ethic, able to gracefully manage multiple projects simultaneously

Travel Requirements

Moderate, up to 20% of time

If you’re applying for this position, please include "Job Application: Research Analyst" in your subject line. Please submit your resume and cover to: careers@jackmanreinvents.com

Contact

Jackman Reinvents at
345 Adelaide Street West, Suite 100
Toronto, Ontario, Canada M5V 1R5 Get Directions

Tel 416 504 3444 Fax 416 304 9957

New Business Inquiries: nadir.hirji@jackmanreinvents.com

Accounting Inquiries: accounting@jackmanreinvents.com

Employment Inquiries: careers@jackmanreinvents.com

May 19

129% increase in Duane Reade’s profits in their first quarter.

Reinventing retail businesses through the reinvention of business strategy.

Collaborating to engage, align and re-energize your entire organization.

Eight leaders - one purpose.

Accelerating value creation by completely reinventing the customer experience.

M & A magazine called it the “Deal of the Year” when Duane Reade sold to rival Walgreens for $1.1 billion, including debt

Jackman is a creative management consulting and activation company focused on retail reinvention.

Joe Jackman speaks about the changing role of private brands.

Attention, retail reinventionists! Jackman is growing, and we’re looking for talent across a spectrum of disciplines.

Our Story

The Jackman story began when we asked ourselves two simple questions: “Why are business strategy and creative strategy done separately?” and “If brought together, would more powerful strategic action and accelerated value creation be the result?”

What We Do

We are retail “reinventionists”—partners in helping companies become the most powerful versions of themselves. Together, we establish a rigorous fact foundation, answer core strategic questions, identify growth opportunities, and then define the way to a stronger brand and company.

Who We Are

Joe Jackman

Ana Dixon

Bill Durnan

David Moore

Paul Clark

David Saffer

Tracy Fellows

Nadir Hirji

Joe JackmanChief Executive Officer

Ana DixonEVP, Finance & Administration

Bill DurnanEVP, Creative

David MooreAdvisory Board Chairman

Paul ClarkEVP, Brand Activation

David SafferEVP, Research & Insights

Tracy FellowsEVP, Reinvention

Nadir HirjiEVP, Management Consulting

Our Reinventions

Convenience

Apparel

Grocery

Entertainment

Food Service

Drugstore

Car Rental

The organization ultimately reinvented its category, delivering a compelling, differentiated value proposition within 24 months, while hitting EBITDA targets in the midst of a recession.

Momentum was ignited, helping to drive sales back to flat and then, ultimately, to double-digit increases.

80% of the chain converted to the new name and format within two years.

With a tired offering and customer experience—attacked on all fronts—the organization needed a clear customer focus and strategy for differentiation to generate momentum and a stronger return on investment.

Early momentum has been ignited within the organization in a short period of time, and there is already strong employee and customer engagement.

Work is well underway to engineer an end-to-end reinvention of the brand proposition and customer experience.

Through collaboration with the leadership team, a clear and compelling brand vision has been articulated and strategic actions have been defined.

Careers

The Jackman culture is the product of an exciting mix of disciplines and the individual talents and backgrounds of those who work here. We are outcome focused, and we live a culture of collaboration, collegiality and excellence.

Our work environment is energized and highly stimulating. The intersection of challenging engagements and mix of disciplines provides ample opportunity to learn and grow.

“We are in uncharted waters as the only ‘retail reinvention consulting’ company out there. I work on exciting engagements, but also I help to build the company itself.”

—Laura Manes

“Jackman is the only place that collaborates to create strategy and manifest it as the end-customer experience.”

—Bill Durnan

“Challenging engagements spur my intellectual curiosity. Makes me believe in the butterfly effect – insight that comes from my work accelerates transformation.”

—Alex Zhang

“Our work does not end with a presentation. It ends with a customer loving a Company.”

—Paul Reid

“Other places are focused on delivering projects. We are obsessed with achieving outcomes.”

—Tracy Fellows

“The way we strategize and immediately activate, you can see the customer experience improve very quickly as a direct result of your efforts.”

—Stephen Katz

“All these capabilities and normally independent skills working together in one unified approach – it’s magical!”

—Nadir Hirji

“Working at Jackman means eating lunch comfortably at the same table with senior management, and actively partaking in discussions to transform national and global brands.”

—Kaleena Ly

“The diversity of our team is extraordinary. I’m learning more now than ever before in my career.”

—Joe Jackman

Marketing Consumer Research Consultant

Required Education, Professional Skills & Experience

Personal Skills

Company Description

Store Designer

Key Objectives

Role & Responsibilities

Required Education, Professional Skills & Experience

Personal Skills

Company Description

Principal Management Consultant

Key Objectives

Role & Responsibilities

Required Education, Professional Skills & Experience
Fundamental:

Jackman Reinvents at
345 Adelaide Street West, Suite 100
Toronto, Ontario, Canada M5V 1R5 Get Directions